Frequently Asked Questions
What does ShiokFarm mean?
“Shiok” is a Singaporean word that means delicious, satisfying, joyful.
ShiokFarm reflects what we aim to do: bring joyful, truly organic fruit and vegetables from farms we know and trust, straight to your table — in a way that’s good for people, farmers, and the planet.
Top 5 Questions
Why take the subscription option with a 2-month notice?
Our Eco Box subscription allows us to plan harvests, logistics, and farmer commitments in advance.
The 2-month notice helps us:
-reduce food waste,
-give farmers stable demand,
-keep prices fair and consistent.
You’re not locked in day-to-day — you can pause deliveries when you travel (see below).
I am going on holiday. What can I do with my subscription?
Easy 😊
You can pause your Eco Box for as long as you need. Just let us know before the weekly cut-off (usually the Wednesday prior to delivery), and we’ll skip the delivery. No waste, no stress.
Can I choose what goes in my fruit & vegetables box?
The Eco Box is curated, not customised item by item.
This allows us to:
-work with seasonal harvests,
-support smaller organic farms,
-reduce complexity and waste.
That said, you are welcome to try our ShiokMarket and create your own box.
Can I know in advance what will be in the 5kg Eco Box?
We usually share an indicative list a few days before delivery via email or WhatsApp.
Because we work with fresh harvests, final contents may change slightly depending on availability and quality — always with equivalent value.
SUBSCRIPTION
Why should I take a subscription?
The subscription is:
-the most sustainable (less waste, better planning),
-the most reliable way to support organic farmers long-term.
Subscribers get priority supply and a consistent weekly delivery.
When is my credit card charged for my subscription?
Your card is charged every 4 weeks in advance.
This allows us to secure produce and logistics ahead of time.
How do I change my subscription?
Just email or WhatsApp us 😊
We’ll help you:
-pause deliveries,
-restart,
-change delivery location (within deadlines).
How do I cancel my subscription?
Subscriptions can be cancelled with 2 months’ written notice, in line with our Terms & Conditions.
This reflects our upstream farm and logistics commitments.
Can you deliver fruit at my office?
Yes! 🍎
We offer Fruit@TheOffice, our B2B fruit delivery service for workplaces.
If you’re interested, just contact us and we’ll tailor a solution for your team.
LOGISTICS
What do I do with my empty boxes?
Our boxes are reusable.
Please:
-return them at your next delivery or collection point, or
-reuse them at home if returning isn’t possible, or give them to a school. Many of our cartons were transformed by kindergarten into fire engines, airplanes, cars...
This helps us reduce packaging waste.
Are deliveries done at the same time every week?
We deliver on the same day(s) each week, but exact timing can vary due to traffic, weather, and routing.
We always communicate delivery windows in advance (morning is 6am to noon, afternoon os 2pm to 6:30pm). Our deliveries are done using chilled trucks.
I work and cannot pick up my ShiokFarm box
No problem — many customers arrange:
-a neighbor,
-a guard or concierge,
-a friend or helper
Uncollected boxes unfortunately cannot be refunded, as the produce is perishable.
PRODUCTS
Does the box contain exactly the same produce every time?
No — and that’s the beauty of it 🌱
Contents change weekly based on:
-seasonality,
-harvest quality,
-what’s freshest and tastiest.
What if I am sitting on a mountain of bananas?
Tell us! And please, please do not waste them. You can:
-peel them, chop them and freeze them. Take them out when you need a desert, put them in your mixer and you will have a wonderful banana sorbet.
-bake a banana bread. Check our Recipe section, we have a few. :)
-did you know that if you put the banana peels in a jug of water overnight, you will have a wonderful fertilizer for your plants?
One of the produce items is rotten. What do I do?
Please contact us within 24 hours of delivery, ideally with a photo.
We’ll offer a replacement or store credit where appropriate.
How should I store my organic fruit and vegetables?
Organic produce is more natural and may be less “uniform” than conventional produce.
General tips:
-Store leafy greens in the fridge,
-Keep bananas and tropical fruit at room temperature,
-Don’t wash produce until you’re ready to eat it.
We give storage tips every week on our Facebook page. :)
How do I know it’s organic?
We work only with farms that hold legitimate organic certification (local or international).
We know most of our farmers personally and follow a farm-to-table approach.
What is the Dirty Dozen?
The Dirty Dozen is an annual list published by the Environmental Working Group (EWG) identifying fruits and vegetables most likely to contain pesticide residues when grown conventionally.
It’s a helpful guide if you’re prioritising what to buy organic — and one of the reasons many families choose ShiokFarm.
Couldn't find an answer to your question?
Contact us
8788 0814
Our lines are open
Mon to Fri: 9am to 3pm
hello@shiokfarm.com
Send us your questions or suggestions, as well as your favorite recipe.