Contact Us
We’d love to hear from you
Your feedback helps us do better.
Whether you are a customer, supplier, employee, partner, or simply someone who interacts with ShiokFarm, we welcome your comments, suggestions and concerns.
If there is something you think we could improve, or if you would like to raise a concern or grievance about our products, services, operations, social or environmental impact, please use the form below.
We take all feedback seriously and will review your message and respond where appropriate.
How we handle concerns and grievances
At ShiokFarm, we want everyone who interacts with us to feel comfortable raising a concern. We welcome feedback and grievances from our customers, employees, suppliers, partners and members of the community.
What can you raise?
You can contact us about any concern related to our products or services, working practices, suppliers, business conduct, or our social and environmental impact.
What happens when you raise a grievance?
Please use the Contact Us form above to tell us what happened and provide any information you think may be helpful.
We aim to acknowledge your grievance within 5 working days.
We will review your concern and, where necessary, contact you or other relevant parties for additional information. We will keep you informed of the key steps and progress of our review.
We aim to provide a response within 20 working days. If the matter is more complex and requires additional time, we will let you know and keep you updated.
Once the grievance has been addressed, we will communicate the outcome and confirm with you that the grievance has been closed.
If we determine that the issue does not fall within the scope of our grievance process, we will explain why we have not accepted it as a grievance and, where possible, suggest an alternative way to address the matter.
How do we resolve a grievance?
Where a grievance is substantiated, we will work with the people concerned to find an appropriate and practical resolution.
Depending on the issue, this may include correcting a problem, changing a practice or procedure, addressing an issue with a supplier or business partner, or taking other appropriate corrective action.
We will communicate the outcome to the person who raised the grievance and follow up on any actions agreed.
Confidentiality and protection from retaliation
Concerns will be handled as confidentially as reasonably possible. Information about a grievance will only be shared with people who need it in order to review and resolve the matter.
ShiokFarm does not tolerate retaliation against anyone who raises a concern in good faith. This includes intimidation, discrimination, disadvantage or adverse treatment as a result of raising a concern.
Where possible, a grievance will not be handled by a person who is directly involved in the matter raised.
Anyone who believes they have experienced retaliation after raising a concern can report it through this form. The matter will be reviewed separately, and appropriate corrective action will be taken where necessary.