Terms & Conditions

TERMS & CONDITIONS

ShiokFarm

PART A – CONSUMER TERMS (B2C)

(Applicable to individuals purchasing for personal, non-commercial use)

1. Definitions

In these Terms:

"ShiokFarm" is the brand name used by Love Roots Pte Ltd.

“Eco Box (5kg)” means ShiokFarm’s subscription box containing approximately 5kg of fresh organic produce, supplied on a recurring weekly basis.

“ShiokMarket” means ShiokFarm’s online ordering window for one-time purchases of fresh produce, opened weekly at ShiokFarm’s discretion.

“Customer” means an individual purchasing Products for personal use.

2. Acceptance of Terms

By placing an order, subscribing to a Product, or accepting delivery of Products, the Customer confirms that they have read, understood, and agreed to be bound by these Terms & Conditions.

3. Products & Ordering Models

ShiokFarm offers two purchasing models to Consumers.

3.1 Weekly Eco Box Subscription (5kg)

Customers may subscribe to a weekly Eco Box (5kg).

Eco Boxes are delivered once per week.

Subscriptions are billed every four (4) weeks in advance by credit or debit card. Charges are processed automatically prior to the start of each billing period.

Eco Box contents vary weekly based on seasonality and availability. Product images and descriptions are indicative only. ShiokFarm reserves the right to substitute items of comparable value where necessary.

3.2 ShiokMarket – One-Time Weekly Orders

Customers may place one-time orders via ShiokMarket when it is open.

ShiokMarket is generally open from Tuesday afternoon to Thursday morning, unless otherwise notified (including public holidays or company closure).

Orders placed during the open window are consolidated weekly.
Invoices are issued on Friday afternoon following the order window.

Invoices must be paid in full prior to delivery by bank transfer. Credit card payments are not accepted for ShiokMarket orders.

Delivery typically takes place the following Tuesday or Wednesday.

ShiokFarm reserves the right to:

  • modify ShiokMarket opening times;

  • temporarily suspend ShiokMarket;

  • decline or cancel orders where payment is not received before delivery.

4. Pricing & Payment (B2C)

All prices are stated in Singapore Dollars (SGD).

Unless otherwise stated, prices include packing and delivery.

Subscription payments are accepted by credit or debit card only.
ShiokMarket orders must be paid by bank transfer.

4.1 Subscription Payments

Eco Box Subscriptions are billed automatically every four (4) weeks in advance.
Failed payments may result in suspension or cancellation of deliveries.

4.2 ShiokMarket Payments

ShiokMarket invoices must be settled before delivery. ShiokFarm reserves the right to withhold delivery for unpaid invoices.

5A. Delivery Options & Fees (B2C)

Delivery fees and conditions depend on the option selected.

5A.1 Home Delivery

Home delivery to residential addresses in Singapore is charged at SGD 12 per delivery, unless otherwise stated.

Delivery dates are communicated in advance and remain subject to operational and logistical constraints.

5A.2 Collection Point Delivery

Customers may select a Collection Point from the options made available on the Website.

Collection Points are subject to change. Customers are responsible for selecting a suitable location.

Delivery Fee Rules – Collection Points

  • If a Collection Point has six (6) or more orders in a given week, delivery is free of charge.

  • If fewer than six (6) orders are placed, the delivery cost is shared equally among those orders.

ShiokFarm will:

  • provide indicative delivery cost information via WhatsApp during the ordering window; and

  • confirm the final delivery fee in the invoice issued on Friday afternoon.

The delivery fee stated in the invoice shall be final and binding.

Collection Responsibility

Customers must collect their orders within the communicated collection window.
Uncollected orders may be forfeited or donated, with no refund or credit.

5A.3 Free Delivery Threshold

Orders with a total Product value of SGD 200 or more qualify for free delivery, regardless of delivery method.

The threshold applies to a single order and excludes taxes or additional charges.

5A.4 Changes to Delivery Details

Delivery addresses or Collection Point selections may be updated in accordance with ShiokFarm’s published deadlines.

Late changes may only apply to future deliveries.

ShiokFarm reserves the right to modify delivery options, fees, or Collection Point availability upon reasonable notice.

6. Inspection, Quality & Remedies

Customers must inspect Products within 24 hours of delivery.

If Products are materially defective or damaged upon delivery, ShiokFarm may, at its discretion, provide a replacement or store credit. ShiokFarm will request photographic evidence of alleged defects as a condition of replacement or credit.

ShiokFarm does not provide cash refunds, except where required by applicable law.

No replacement or credit will be issued for:

  • missed deliveries or collections caused by Customer fault;

  • improper storage or handling after delivery;

  • natural variations inherent to fresh produce.

Risk in the Products passes to the Customer upon delivery to the designated address or Collection Point.

7. Subscription Suspension & Termination (B2C)

7.1 Pauses

Customers may request a temporary pause in accordance with ShiokFarm’s published procedures and deadlines.

7.2 Termination by Customer

Eco Box Subscriptions may be terminated with two (2) months’ written notice, received prior to the start of a new billing cycle.
Fees already charged are non-refundable.

7.3 Termination by ShiokFarm

ShiokFarm may suspend or terminate a Subscription due to:

  • non-payment;

  • breach of these Terms;

  • supply disruption, operational constraints, or force majeure events.

8. Storage, Consumption & Food Safety

Fresh produce is perishable and must be stored appropriately.

ShiokFarm complies with applicable food safety regulations. Customers consume Products at their own risk and are responsible for checking allergens and suitability.

ShiokFarm is not liable for adverse reactions unless caused by proven negligence.

9. Limitation of Liability (Consumers)

To the fullest extent permitted by law:

  • ShiokFarm’s total liability shall not exceed fees paid in the twelve (12) months preceding the claim;

  • ShiokFarm shall not be liable for indirect or consequential losses.

Nothing limits liability for death or personal injury caused by negligence.

PART B – FRUIT@THEOFFICE (BUSINESS TERMS – B2B)

10. Business Customers

A Business Customer is any legal entity purchasing Products for workplace or commercial use.

Consumer protection legislation does not apply.

11. Scope of Service

ShiokFarm supplies fresh produce to agreed delivery locations. Product contents, quantities, and varieties may vary due to availability.

12. Term, Billing & Termination

Subscriptions are billed monthly in advance.

Either party may terminate with one (1) month’s written notice, unless otherwise agreed in writing.

ShiokFarm may revise pricing with prior written notice.

13. Handling, Distribution & Indemnity

Business Customers are solely responsible for storage, handling, and internal distribution after delivery.

The Business Customer indemnifies ShiokFarm against all claims arising from:

  • improper storage or handling;

  • internal redistribution;

  • employee or third-party consumption.

This indemnity survives termination.

14. ESG Reports & Certificates

Any sustainability metrics, CO₂ calculations, or tree-planting certificates:

  • are indicative and non-financial;

  • are not audited ESG disclosures;

  • are provided for internal or communications purposes only.

15. Limitation of Liability (Business)

ShiokFarm’s total liability shall not exceed fees paid in the twelve (12) months preceding the claim.

ShiokFarm shall not be liable for indirect, incidental, or consequential losses.

GENERAL TERMS (ALL CUSTOMERS)

16. Force Majeure

ShiokFarm is not liable for delays or failures caused by events beyond reasonable control, including pandemics, supply disruption, extreme weather, or logistics failure.

17. Intellectual Property

All Website content and branding remain the property of ShiokFarm. No reproduction or commercial use is permitted without prior written consent.

18. Personal Data

Personal data is processed in accordance with ShiokFarm’s Privacy Policy and the Singapore Personal Data Protection Act (PDPA).

19. Governing Law & Jurisdiction

These Terms are governed by Singapore law. The parties submit to the non-exclusive jurisdiction of the Singapore courts.

20. Amendments

ShiokFarm may update these Terms from time to time. Continued use after notice constitutes acceptance.